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Support for FX Central

FX Central

If you have a technical support question that is not answered by the information below, please click here.

Frequent questions:

Account and Subscription

Presets and Tutorials

System Requirements

 

 

 

How do I access my FX Central account?

Go to: http://www.genarts.com/fx-central. Click on "Sign in" in the top right corner. Choose the "Request a new password" tab and follow the instructions.

 

How do I reset my password?

Go to: http://www.genarts.com/fx-central. Click on "Sign in" in the top right corner. Choose the "Request new password" tab and follow the instructions.

 

Can I access FX Central without a subscription?

Yes, you can access the FX Central website without a subscription or a GenArts account. As a visitor, you can view tutorials, guided discovery, advanced searches, and also browse through all the presets/looks available on FX Central. However, without a subscription, you will not get the full benefits that FX Central offer, such as being able to download the preset collections nor be able to shortlist.

Please note that you will not get the full benefits of the FX Central website if you sign in with your GenArts account and do not have an FX Central subscription associtated to it. (GenArts accounts are initially created when you purchase online. You can easily register for a GenArts account by going to: http://www.genarts.com/fx-central or http://www.genarts.com. Click on "Register" in the top right corner. Choose the "Create new account" tab and follow the instructions.)

 

What happens after the first year of FX Central is complete? How do I renew my FX Central subscription?

After the one-year subscription expires, you can renew your subscription for another year for $99. GenArts will contact you within one month of your subscription expiration date. If you choose not to renew, you can still use the presets you have already downloaded. However, if you lose access to them for any reason (e.g. If your hard drive gets wiped, if you decide to move to a new computer without backing up the presets), you will not be able to download them again from FX Central. You can transfer the downloaded presets to a new computer, if they’re backed up locally or via a standard backup and restore service.

 

Do I get to keep the presets I have downloaded already after my subscription expires?

Yes, you can keep the presets you have downloaded. However, if you lose access to them for any reason (e.g. If your hard drive gets wiped, if you decide to move to a new computer without backing up the presets), you will not be able to download them again from FX Central. You can transfer the downloaded presets to a new computer, if they’re backed up locally or via a standard backup and restore service.

 

Can I renew my FX Central subscription now?

No, in order to avoid confusion on dates and simplify the renewal process, GenArts will contact you via email with renewal options approximately one month before your subscription expiration date and guide you through the renewal process. If for some reason this will not work for you, please contact your GenArts sales representative or email us at sales [at] genarts [dot] com.

 

How do I renew my FX Central subscription?

Current FX Central subscribers will recieve a notification via email with instructions on how to renew approximately one month prior to your subscription expiring. No action is required if you decide not to renew. Subscriptions will not auto-renew.

 

Is it required that I renew? Will I be automatically billed for renewal?

No, it is not required that you renew. You will not be automatically billed for renewal. However, if you choose not to renew, your subscription will expire and your access to those subscription benefits, such as the monthly presets will end.

 

How do I know when my FX Central subscription will expire?

The term of your FX Central subscription is included on your subscription agreement. Also, GenArts will notify you approximately one month prior to your renwal date and provide you with the opportunity to renew your subcription.

 

Can I buy GenArts preset if I don't have an FX Central subscription?

No, GenArts presets are not available for individual purchase at this time.

 

How do I buy an FX Central Subscription?

You can get your first year subscription of FX Central, a $ 99 value, complimentary when you purchase a new Sapphire or Sapphire Edge license. Please note that FX Central subscriptions do not come with rental purchases or trial licenses.

To purchase a new Sapphire or Sapphire Edge license along with your FX Central subscription, you can go to http://www.genarts.com/software/sapphire/overview or http://www.genarts.com/software/sapphire-edge/overview and follow the purchase instructions.

 

If I buy more than one license, how many subscriptions can I get?

Initial subscriptions are limited to one per customer. However, you can use your subscription on multiple machines concurrently and can add up to 5 additional users per subscription.

 

If I already own a FX Central subscription and purchased another Sapphire or Sapphire Edge license which comes with a subscription, does my previous subscription get extended?

No, you can only receive one subscription per email address, which identifies your subscription account. If you purchase using a different email address, you can obtain another subscription with your purchase.

 

Can I add other users to my FX Central Subscription?

Yes, FX Central subscribers can add up to 5 users per subscription.

 

How do I add users to my FX Central Subscription?

Log in to FX Central here: http://www.genarts.com/fx-central. Hover over your username located at the top right corner of the page, a drop down menu will appear. Click on "Manage associates" and you will be prompted who you would like to add to your subscription. Once you have entered in the email and name of the additional user(s), click on "Update friends."

 

What is a GenArts preset and how does it work?

A GenArts preset is a developed visual style which produces a unique effect to your media and can be further customized to meet your needs. Many of the presets are created and curated by members of GenArts' network of professional artists.

 

How do I search for presets?

Go to: http://genarts.com/fx-central/get-the-look. You can search by artists, characteristics, collections, or by guided search/discovery.

 

Do all presets work with all GenArts Products?

Presets are currently only available for Sapphire and Sapphire Edge users. As the presets are created to work with specific host platform along with either Sapphire or Sapphire Edge, please see the compatibility label for the preset or select the appropriate product tag when searching on FX Central to ensure that preset will work with your licensed products.

Please note that if you are using any Sapphire version before Sapphire v6, you will need to upgrade to Sapphire v6 or later to use the presets.

 

How often will presets and tutorials be added to FX Central?

New collections of preset will be added approximately on a monthly basis and are accessible to all FX Central subscription holders. Tutorials are added periodically and usually debut at the same time as product launches. This may vary from time to time to ensure strong content and coordinate with other activities going on at GenArts.

 

How do I know when new preset are available on FX Central?

We will notify you through newsletters, emails, Facebook, and Twitter. You can also go to: http://genarts.com/fx-central/look-collection to receive updates on the new presets.

A new feature in Sapphire Edge v2 notifies you in the preset browser and the new presets will appear instantly in the preset browser if you are logged into your FX Central preset browser. Any new presets added since you last open the browser on an effect that has new presets will appear in the "New" section.

 

Can I download individual presets from the FX Central Website?

No, you cannot download individual presets at this time. Collections of presets are currently available for download by going to: http://genarts.com/fx-central/look-collections. But with a subscription to FX Central, access to all presets are included, so you can download collections for future use as projects come up at no additional cost. With Sapphire Edge v2, you no longer need to download collections and can access individual presets directly from within the preset browser, as long as you have internet access and are signed-in to FX Central.

 

How do I access training materials?

Tutorials and other training material are available within our FX Central community site. To view our existing tutorial collection, please visit: http://www.genarts.com/fx-central/tutorials.

 

How do I see GenArts presets with my video?

First apply the effects that you would like on your footage. Click on "Load preset" to open your preset browser. You can search and preview the presets on your footage to see what preset you like before you apply it.

 

How can I tell an FX Central preset that was downloaded from one that's included with Sapphire Edge?

FX Central presets are denoted with a blue "FX Central" logo. There include any presets that have been released as a collection via FX Central and require a subscription.

 

Can I upload my own presets to FX Central?

No, you cannot upload your own presets at this time; however, you can adjust the existing preset and save them locally for future access and use.

 

Are there any restrictions on what I can produce with FX Central? Are the presets 'royalty-free'?

You can use the rendered output produced by FX Central preset in any way you want, royalty-free. You cannot sell, give away, or distribute the presets provided by GenArts themselves. If you create a new preset based on one provided by GenArts, you may provide these to other third parties, but only for use to produce rendered output as part of our terms of use. (For clarification, you must modify them enough that they are visually different from the original presets). Using FX Central to render "stock footage" that you will sell is fine.

 

What browsers does FX Central support?

FX Central should operate on all major web browsers. (e.g. Google Chrome, Mozilla Firefox, Internet Explorer, Safari)

Beta

If you have a technical support question that is not answered by the information below, please click here.

Frequent questions:

How do I access my FX Central account?

Go to: http://www.genarts.com/fx-central; click on "Sign in" in the top right corner. Choose the "Request a new password" tab and follow the instructions.

What do I do if I misplace my password?

Go to: http://www.genarts.com/fx-central; click on "Sign in" in the top right corner and follow the instructions.

Can I access FX Central without a subscription?

You can create a "guest" account by going to: http://www.genarts.com/fx-central; click on "Register" in the top right corner. Choose the "Create new account" tab and follow the instructions.

The guest account will enable you to browse all the looks available on FX Central but not download them. You can also view an overview tutorial but not access the in-depth tutorials.

How many subscriptions can I get with my license or licenses?

Select GenArts products offer a complimentary one-year subscription, a $99 value.  Subscriptions are limited to one per customer.  Users can use your subscription on multiple machines concurrently and can add up to 5 additional users per subscription.

Can I add other users to my FX Central Subscription?

Yes. FX Central subscribers can add up to 5 users per subscription.

How do I add users to my FX Central Subscription?

Log in to FX Central here: http://www.genarts.com/fx-central and click on the "Manage My Friends" link in the top right corner.

What is a GenArts Preset Look and how does it work?

A GenArts Preset Look is a developed visual style which produces a unique effect to your media and can be further customized to meet your needs.

How do I search for Preset Looks?

Go to: http://genarts.com/fx-central/get-the-look. Currently, you can search for looks by GenArts product, look characteristics, and collections. In a future release, you will also be able to search by effect.

A GenArts Preset Look is a developed visual style which produces a unique effect to your media and can be further customized to meet your needs.

Do all Preset Looks work with all GenArts Products?

Presets Looks are currently only available for Sapphire Edge and Sapphire users.

How often will Preset Looks and tutorials be added to FX Central?

New collections of Preset Looks and Tutorials will be added on a monthly basis and are accessible to all FX Central subscription holders.

How do know when new Preset Looks are available on FX Central?

Go to: http://genarts.com/fx-central/look-collection to receive updates on the new Preset Looks. Also, we will notify you through newsletters, emails, Facebook, and Twitter.

How do I access training materials?

Tutorials are included in your subscription and are updated monthly. To access tutorials, go to: http://www.genarts.com/fx-central/tutorials.

How do I see GenArts Preset Looks with my video?

You can search and see what a Preset Look will do for your video by selecting the Preset Look in your Effects browser.

Can I download individual Preset Looks?

No, not at this time. Collections of looks are currently available for download by going to: http://genarts.com/fx-central/look-collections.

Can I upload my own Looks to FX Central?

No, not at this time; however, you can adjust the existing Preset Looks and save them locally for future access and use.

How do I rate a look?

In the FX Central Looks page, click on the Preset Look's name. Then, hover your mouse over the stars on the lower right corner and click on the star rating of your choice.

Are there any restrictions on what I can produce with FX Central? Are the presets 'royalty-free'?

You can use the rendered output produced by FX Central Preset Looks in any way you want, royalty-free. You cannot sell, give away, or distribute the Preset Looks themselves, unless you created them yourself (or modified them enough that they are visually different from the original Preset Looks). Using FX Central to render "stock footage" that you will sell is fine, but if you use Preset Looks that you did not create (the free releases by GenArts, or any Preset Look collections that are for sale by GenArts or others), this is not allowed.

What browsers does FX Central Support?

FX Central should operate on all major web browsers.

How do I submit a feature request to improve the beta?

We'd love to get your feedback on how to make FX Central more useful. Please go to: http://genarts.com/fx-central. Click on "Contact Us" at the bottom right corner of the page. Select "FX Central Feedback" under "Category" and let us know your requests for looks, features, and other feedback.

How do I buy an FX Central Subscription?

Your first year of FX Central, a $ 99 value, is currently complimentary when you purchase a Sapphire or Sapphire Edge license. To do so, go to http://www.genarts.com/software/sapphire/overview or http://www.genarts.com/software/sapphire/overview and follow the purchase instructions.

Can I buy GenArts Preset Looks if I don't have an FX Central subscription?

No, not at this time.

How do I know when my FX Central subscription will expire?

The term of your FX Central Subscription is included on your Subscription agreement. Also, GenArts will notify you approximately 60 days prior to your renewal date and provide you with the opportunity to renew your subscription.

How do I renew my FX Central subscription?

Users will receive a notification via email with an offer to renew approximately 60 days prior to your subscription expiring. No action is required if you decide not to renew. Subscriptions will not auto-renew.