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Home / Support / Monsters GT / Other OFX

Support for Monsters GT OFX Products

Version 7

If you have a support question that is not answered by the information below, please click here.

Frequent questions:

 

I received a message that "the number of installations permitted with this serial number has been reached".  How do I activate my serial number?

This message indicates that you have installed your serial number on the maximum number of machines permitted.  To free up your serial number, uninstall it from one of the machines where it is currently installed, and select the option to register the uninstall over the web.  Then, follow the instructions to activate the serial number.

 

Can I use the same serial number on multiple machines?

Yes. You can install and run your plug-ins on two machines for each license you purchase. However, it can only run on one machine at a time (per purchase). For instance, if you purchase three licenses, you can install them on six machines, but only use three of them at a time.

 

How do I transfer my serial number to a different machine?

First, you need to uninstall the plug-in software to remove the license from your current machine. Then, install the software on your new machine and follow the instructions to activate the license.

 

How do I uninstall Monsters GT from my current machine?

  • On Windows: Go to Start->All Programs->GenArts Monsters GT V7 for OFX->uninstall.  Select "Uninstall". Follow the instructions and elect to register your uninstall over the web.
  • On Mac: Go to /Applications/GenArtsMonsters-ofx/Uninstall MonstersGT and double click on "Uninstall Monsters GT"
  • On Red Hat or similar Linux: Open a shell window, type su to become root and run the following command: rpm -e rpm -e monsters-gt-ofx-linux-32-7.0-nnn. Please note the nnn is the version number, and you can find this number by running the following command as root: rpm -qa | grep ofx
  • On Ubuntu Linux 32 bit: Open a shell window, type su to become root and run the following two commands sequentially: dpkg -r monsters-gt-ofx-linux-32  and dpkg -P monsters-gt-ofx-linux-32
  • On Ubuntu Linux 64 bit: Open a shell window, type su to become root and run the following two commands sequentially: dpkg -r monsters-gt-ofx-linux-64  and dpkg -P monsters-gt-ofx-linux-64

Follow the instructions and elect to register your uninstall over the web.

If your machine is not connected to the web, then

  • Select "Display an uninstall code to register on another computer's web browser."
  • Follow the instructions to register the uninstall via another machine.

 

Which machines are my serial numbers currently installed on?

Go to www.genarts.com/sn-lookup.html  Then, paste your serial number and click "submit request".

 

How do I lookup my serial number?

You serial number is not stored on the software, but it is included in your purchase confirmation email.  If you cannot find a copy of your confirmation,

please click here to submit a request to our Support team.

 

How do I activate my serial number?

You can download our step-by-step instructions for Windows or Mac or follow the instructions below.

If the software is already on your machine:

  • On Windows: Go to Start -> All Programs -> GenArts MonstersGT -> Install Serial Number.  Follow the instructions and choose the option to authorize over the web.  Click here if your machine is not connected to the Internet. 
  • On Mac: Go to the /Applications/GenArtsMonstersGT folder and double click on "Install Serial Number".  Follow the instructions and choose the option to authorize over the web.  Click here if your machine is not connected to the Internet. 
  • On Linux: Open a terminal as root or sudoer and run the following command: : ./license-install <name> <email> <company> <primary host> <serial number> and follow instructions on the terminal.

To install the software if it is not on your machine, go to: http://www.genarts.com/support/downloads/monsters-gt  Click on the link to download the installer.  Follow the instructions to install the software.  When prompted, choose the option to enter your serial number.  Then choose the option to authorize over the Internet.

 

How do I activate my serial number if my machine is not connected to the Internet?

  • On Windows: Go to Start -> All Programs -> GenArts Monsters GT V7 for OFX-> Install Serial Number. Follow the instructions and select “Authorize manually ...". Then, follow the instructions to register the install via another machine.
  • On Mac: Go to the  /Applications/GenArtsMonsters-ofx folder and double click on "Install Serial Number".  Follow the instructions and select “Authorize manually ...". Then, follow the instructions to register the install via another machine.
  • On Linux: Open a terminal as root or sudoer and run the following command: : ./license-install -requestcode <name> <email> <company> <primary host> <serial number>

 

How do I e-mail my diagnostic log file?

Please email the file s_log.text as an attachment. It can be found by going to:

  • On Windows: Go to:  Program Files(x86) -> GenArts -> Monsters-OFX -> monsters_log.text
  • On Mac: Go to  /Library/Application Support/GenArts/monsters-ofx/monsters_log.text
  • On Linux:  /usr/genarts/monsters-ofx/monsters_log.text

 

How do I find my machine ID?

Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f).                                                                                 

  • On Windows: Go to the Start menu, then in the search box type "cmd" and hit Enter.  In the cmd window, type "ipconfig /all".  The machine ID is listed under "Physical Address".
  • On Mac: Go to:  System Preferences -> Network -> Advanced -> Ethernet.  The machine ID is listed under "Ethernet".                                                                                                           
  • On Linux, open a terminal/shell window, type "ifconfig".  Look for "Hwaddr" under eth0.  Your machine ID will be as described above.

 

What host product and operating system versions are supported?

  • Click here for a list of compatible operating system versions for Nuke
  • Click here for a list of compatible operating system versions for Sony Vegas
  • Click here for a list of compatible operating system versions for Other-OFX

 

Which CUDA capable video cards are supported by my plug-ins' GPU acceleration?

NVidia GeForce 400 or 500 series for desktop and recent Quadro 5800 or new 4000/5000/6000 Fermi series graphics cards are required for maximum performance. Click here for a full list of supported video cards.  Your system must also have a sufficient CUDA driver version; drivers can be updated by going to http://www.nvidia.com/Download/index.aspx

 

What host applications will my license work on?

  • Fusion/OFX licenses also run on Nuke, Scratch and Sony Vegas
  • Nuke license also run on Fusion/OFX, Scratch and Sony Vegas
  • Sony Vegas licenses run on Sony Vegas

 

How do I know which boxes/effects I own?

A GenArts watermark appears on your clip when you apply an effect or open a project that has an effect that you do not own, after the three week trial period has expired. To confirm which boxes you own, click on the "Help" button at the bottom of the plug-in parameters.

 

How do I remove the "GenArts" watermark?

This normally happens when your free trial or license has expired.  Go to the "Help" dialog while using any plug-in to determine if your trial or temporary license has expired. If it has expired, you need to acquire and enter a valid license. Once you receive the valid license and activate it, the results should return to normal.                                                                                     

If your license has not expired, review the following: 

  1. Ensure you have run the GenArts installer on your machine, rather than cloning, ghosting, or copying files from another workstation. If you installed the software by cloning, ghosting or copying, download and re-run the installer; 
  2. Ensure the date on your computer is correct;
  3. If the Ethernet address of your computer has changed since you ran the installer, re-install the software and re-enter your serial number;
  4. Check to see if the Ethernet connection is disabled (if you are using Windows).  If it is disabled, enable it.
    • If you want to work without a network connection for security reasons, you can unplug the network cable but still leave the network adapter enabled;
  5. If your license is only for a single box, make sure the plug-ins you are using are included in that box (see above).

 

Why do my background renders show a "GenArts" watermark?

First, review the steps above for removing a watermark.  If the watermark isn't removed, make sure the plug-ins are working properly without a watermark on the machine you are initiating the network renders from.

 

How do I remove the "GenArts" watermark when using a floating license?

At any point, you can go to http://www.reprisesoftware.com/support/end-users.php for troubleshooting guides and manuals, or go to  http://www.reprisesoftware.com/RLM_Troubleshooting_Tips.pdf for a troubleshooting checklist

Note that Monsters GT v7 only works with RLM server v9 and later.  If you are running an earlier version, please upgrade by clicking here

Check that the date on your computer is correct for both server and client.

Make sure the port numbers used in your server and client license files are the same. The port number is shown after the hostname and Ethernet ID in the HOST line of the license. You can change the port numbers without invalidating the license, but you will need to restart the license server after they are modified. Also make sure this port number doesn't conflict with other applications that might use the same port.

Check the status of your licenses using the RLM server's web interface. From the server machine go to http://localhost:5054 or from another machine use http://servername:5054 replacing server name as appropriate. See if any useful information is shown there. To reread the license file: on the left side of the main page select Reread/Restart Servers, and then on that page click on Reread Licenses.

Make sure the hostname and Ethernet ID in your license correctly matches that of your license server machine. (The Ethernet ID is just after the  hostname in the HOST line of the license.)  Run the following command on your license server machine to find the Ethernet ID that RLM is expecting:

     On Windows: "c:\Program Files(x86)\GenArts\rlm\rlmutil.exe" rlmhostid ether

     On Mac: "/Library/Application Support/GenArts/rlm/rlmutil" rlmhostid ether

     On Linux:  "/usr/genarts/rlm/rlmutil"  rlmhostid ether

If they differ, either correct the name in the license files, or use the license server IP address instead.  (If you instead need to change the host ID, then click here to submit a request to our Support team.)

Make sure you can "ping" the server from the client using the hostname or IP address specified in the license file. (This ensures that the client can get the server's IP address from its hostname, and that there is a working connection between them.) If this doesn't work, try replacing the hostname with the IP address of the license server in the license files.

 

Can I upgrade my box license/licenses to a full version of the software?

No, we do not currently offer discounts for box owners who want to purchase a full license.  Please sales [at] genarts [dot] com (contact Sales) with any questions.

 

How do I return to my previous version of the plug-ins after my v7 trial?

First, uninstall the plug-in from your machine.  Then, install the plug-in using the older installer and re-enter your serial number.

 

My trial expired -- How do I get additional time?

The trial is for 3 weeks.  After this time you may purchase a license at: https://www.genarts.com/buy?product=37&platform=All

 

How do I get notified of free updates?

The software automatically checks for updated versions.  If you would like to check manually:  

     On Windows:  Go to, All Programs -> GenArts MonstersGT v7 for OFX  -> Check for Updates

     On Mac:  Go to /Applications/GenArtsMonsters-ofx/Check for Updates

     On Linux: Open a shell window, and type su to become root.  Then type the following command: /usr/genarts/monsters-ofx/CheckForUpdates

Notifications are also made available through standard GenArts communications; i.e., newsletters or other email communication.

 

How do I access my free updates?

Updates to your software are published on our website as the latest version of the installer and can be found by going to http://www.genarts.com/support/downloads

 

How do I access training materials?

Tutorials and other training material are available within our FX Central community site.  To view our existing tutorial collection, please visit: http://www.genarts.com/fx-central

 

How do I access the documentation?

Documentation for your plug-ins is installed on your machine with the software and is available in HTML and PDF formats.

     On Windows: Go to:  Start -> All Programs -> GenArts Monsters GT v7 for OFX.  Select Online Help 

     On Mac: Go to:  /Applications/GenArts MonstersGT.  Select Online Help.pdf

     On Linux: Go to the menu and go to the /usr/genarts/monsters-ofx/ and open the Online help.

A "Help" button is also available at the bottom of the plug-in parameters, which provides information about the plug-in, your license status, and links that bring up online documentation in your HTML browser.

 

Will projects saved with Monsters GT v6 continue to work with Monsters GT v7?

Yes, you can load projects saved on v6 and they should automatically convert to use v7.

 

Can different versions of Monsters GT be installed at the same time?

Installing Monsters GT v7 will overwrite your Monsters GT v6 software.

 

When using RainDrops, why does my system hang (e.g., display the "too slow" error message)?

This plugin can be slow to create a frame if the chosen frame is not near the start of the sequence (about the first 80 frames depending on resolution and other setting such as "Inter Frame").

To work with the effect efficiently please do the following:

  1. Set up the effect working within the early frames.
  2. Go to the start of the clip, and click on Clear Cache
  3. Process the clip.

 

Version 6

If you have a support question that is not answered by the information below, please click here.

Frequent questions:

How do I transfer my license?

To transfer your serial number to a new machine, first uninstall Monsters plug-ins from your old machine. During the uninstall, select the option to register that uninstall via the web. As long as the uninstall is successfully registered, you should then be able to install your serial number on the new machine. The license is cross-platform so you can transfer a serial number between Windows and Mac systems in this way. If you own a floating license or if uninstalling is not possible, please click here to request a license transfer.

What host products and versions are supported?

The following OFX host products have been tested:

Nuke  

6.0 or greater (6.1 is preferred)

Fusion  

6.0 or greater

Sony Vegas  

10 or greater

SCRATCH  

5.2 or greater

Why do my plug-ins only output black with a "Monsters Plug-ins" watermark?

This usually indicates your free trial period has ended, or the expiration date of your license has been reached. Go to the "Help" dialog while using any plugin, and it should tell you when it expired. If you acquire and enter a new license, the results should return to normal. Otherwise, please review the following list.

  • If you are using a free trial or a serial number license, make sure you have run the Monsters installer on your machine, rather than cloning, ghosting, or copying files from another workstation. If you installed by copying, just download and re-run the installer.
  • If you are on Baselight and get a watermark with your installer-provided free trial, please request a trial RLM license by sending your company info, product details and Ethernet ID to us at license@g enarts.com.
  • Make sure you are not running an old beta version that may have timed out. You can download and install the most recent version for Windows, Mac, or Linux.
  • Make sure the date on your computer is correct.
  • If the Ethernet address of your computer has changed since you ran the installer, you may get this watermark. You can try re-installing Monsters plug-ins and see if that helps.
  • If you have an RLM floating license, please see the list below.

Where can I find my diagnostics log file?

The the diagnostics log file can be found here:
On Windows this file is in: C:\Program Files (x86)\GenArts\Monsters-OFX64\monsters_log.text
On Mac it is in: /Library/Application Support/GenArts/monster-ofx/monsters_log.text
On Linux it is in: /usr/genarts/monsters-ofx64/logs/s_log.text

My RLM floating license is not working. A watermark appears.

  • Check the status of your licenses using the RLM server's web interface. From the server machine go to http://localhost:5054 (RLM v5 http://localhost:9000) or from another machine use http://servername:5054 (RLM v5 http://servername:9000) replacing servername as appropriate. See if any useful information is shown there. To reread the license file: on the left side of the main page select Reread/Restart Servers, and then on that page click on Reread Licenses.
  • Make sure the Ethernet ID in your license correctly matches that of your license server machine. Run the following command on your license server machine to find the Ethernet ID that RLM is expecting:

    On Windows: "\Program Files\GenArts\rlm\rlmutil.exe" rlmhostid ether
    On Mac: "/Library/Application Support/genarts/rlm/rlmutil" rlmhostid ether
    On Linux: /usr/genarts/rlm/rlmutil rlmhostid ether

    Then make sure the Ethernet ID in your server license file is equal to that. The Ethernet ID is just after the hostname in the HOST line of the license. If they differ, please let us know the correct Ethernet ID so we can regenerate your license.

  • Make sure the host name in your license files correctly matches that of your license server machine. Run the following command on your license server machine to find the host name that RLM is expecting:

    On Windows: "\Program Files\GenArts\rlm\rlmutil.exe" rlmhostid host
    On Mac: "/Library/Application Support/genarts/rlm/rlmutil" rlmhostid host
    On Linux: /usr/genarts/rlm/rlmutil rlmhostid host

    Then make sure the host name in your client and server license files are equal to that. If they differ, either correct the name in the license files, or use the license server IP address instead.

  • Make sure you can "ping" the server from the client using the host name specified in the license file. This ensures that the client can get the server's IP address from its host name, and that there is a working connection between them. If this doesn't work, you can try replacing the host name with the IP address of the license server in the license files.
  • Check that the date on your computer is correct for both server and client.
  • Make sure the port numbers used in your server and client license files are the same. The port number is shown after the host name and Ethernet ID in the HOST line of the license. You can change the port numbers without invalidating the license, but you will need to restart the license server after they are modified. Also make sure this port number doesn't conflict with other applications that might use the same port.

How do I access the online documentation?

Online documentation for Monsters plug-ins is normally installed on your machine along with the software and is available in HTML and PDF formats. It includes some general information about how to load and use plug-ins, and also includes a page for each effect with an example image, description of what each parameter does, and links to related effects.

On Windows: go to Start -> All Programs -> GenArts Monsters GT V6 for OFX -> Online Help (PDF).
On Mac: go to the Applications/GenArtsMonstersOFX folder and double click on Online Help.pdf.
On Linux: go to the RedHat Applications menu and select GenArts Monsters OFX64 ->Monsters PDF Manual.

How can I uninstall Monsters plug-ins?

  • On Windows: go to Start->All Programs->GenArts Monsters GT V6 for OFX->uninstall.
  • On Mac 32bit: go to the /Applications/GenArtsMonsters-ofx folder and double click on Uninstall MonstersGT.
  • On Mac 64bit: go to the /Applications/GenArtsMonsters-ofx64 folder and double-click on Uninstall MonstersGT
  • On Red Hat 32 or similar Linux: become root, and type the shell command: monsters-gt-ofx-linux-32
  • On Red Hat 64 or similar Linux: become root, and type the shell command: monsters-gt-ofx-linux-64