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Frequent Questions
What is my System ID (SysID)?
The System ID uniquely identifies a particular computer it is the MAC address of the ethernet adaptor. To find this go to Start>Programs>Accessories>Command Prompt. In the window type: ipconfig/all The ethernet adapter physical address will be given in the form xx:yy:zz:aa:bb. If Raptors plug-ins are already installed you can also go to Start>Programs>SpeedSix>License ID to display the MAC address.
Can I transfer my license?
License transfers are done on a case-by-case basis. Please contact support [at] genarts [dot] com
What host product and operating system versions are supported?
SCRATCH 2.0; Windows XP/Vista/7 (64-bit).
How do I install my license?
Your Raptors license file will usually be supplied by e-mail and has a .lic extension. Do not edit this file in any way, you just need to copy it to the SpeedSix license folder. On Windows platforms this can be found at: C:\Program Files\SpeedSix\Licenses On Unix platforms this can be found at: /usr/local/SpeedSix/Licenses
Where can I find my Raptors license file?
On Windows platforms the Raptors license file can be found at: C:\Program Files\SpeedSix\Licenses
On Unix platforms it can be found at: /usr/local/SpeedSix/Licenses
How do I know when my temporary license expires?
To read the file open a suitable text editor (such as Wordpad on Windows platforms) and open the file from within the text editor. The license expiry date is noted in the file.
Are floating licenses available for Raptors?
All Raptors licenses for this platform are node-locked to the individual computer – floating licenses are not available.
