If you have a support question that is not answered by the information below, please click here.
Frequent Questions:
- Can I transfer my license?
- What is my System ID (SysID)?
- What host product and operating system versions are supported?
- Are all the Raptors plug-ins available for Burn?
- Does Raptors support Combustion?
- How do I install my license?
- Where can I find my Raptors license file?
- How do I know when my temporary license expires?
- Are floating licenses available for Raptors?
- Do I need separate software for Burn?
- What maximum color depth do your plug-ins support?
Can I transfer my license?
License transfers are done on a case-by-case basis. Please contact support [at] genarts [dot] com
What is my System ID (SysID)?
The System ID uniquely identifies a particular computer. On Irix platforms this is the sysinfo that can be found by opening a shell window and typing: sysinfo On Linux platforms this is the MAC address of the eth0 ethernet adaptor of your machine. This can be found by opening a shell window and typing: /sbin/ifconfig eth0. The sysID is the HWaddr: xx:yy:zz:aa:bb part of the output.
What host product and operating system versions are supported?
Flame 9.0-9.4 on Linux (32/64-bit), Flame 9.5 on Linux RHEL3 (64-bit), Flint 9.0-9.5 on Linux RHEL3 (32-bit), Inferno 5.0 on Linux (32/64-bit), Smoke 6.5-6.9 on Linux (32-bit).
Are all the Raptors plug-ins available for Burn?
The great majority of Raptors plug-ins are available for Burn – the following are not available for technical reasons: Speedo and Fluidz.
Does Raptors support Combustion?
Raptors plug-ins are not available for Combustion.
How do I install my license?
Your Raptors license file will usually be supplied by e-mail and has a .lic extension. Do not edit this file in any way, you just need to copy it to the SpeedSix license folder. On Windows platforms this can be found at: C:\Program Files\SpeedSix\Licenses On Unix platforms this can be found at: /usr/local/SpeedSix/Licenses
Where can I find my Raptors license file?
On Windows platforms the Raptors license file can be found at: C:\Program Files\SpeedSix\Licenses
On Unix platforms it can be found at: /usr/local/SpeedSix/Licenses
How do I know when my temporary license expires?
To read the file open a suitable text editor (such as Wordpad on Windows platforms) and open the file from within the text editor. The license expiry date is noted in the file.
Are floating licenses available for Raptors?
We only provide floating licenses for Burn. Raptors plug-ins for interactive workstations are node-locked to the individual workstation.
Do I need separate software for Burn?
Separate installers are required for Burn – see the Downloads section of the website for details.
What maximum color depth do your plug-ins support?
For Flint and Smoke SD/HD on Linux Raptors plug-ins support up to 8-bit color depth. For all other products up to 12-bit color depth is supported.
