If you have a support question that is not answered by the information below, please click here.
Frequent Questions:
- What maximum color depth do your plug-ins support?
- I've loaded my Raptors and I can`t see any plug-ins.
- What is my System ID (SysID)?
- How do I install my license?
- Where can I find my Raptors license file?
- How do I know when my temporary license expires?
- Are floating licenses available for Raptors?
- Can I transfer my license?
- Do you support 64-bit software?
- Does Raptors support Avid products other than Avid DS?
What maximum color depth do your plug-ins support?
Raptors plug-ins process internally at 15-bit color depth. Color information at a higher bit depth is truncated to 15 bits during processing.
I've loaded my Raptors and I can`t see any plug-ins.
Occassionally, the plug in registration is out of sync with the presets. This can usually be corrected by running the script in: Avid DS v8.0: C:\programfiles\Avid\ds_v8.0\CmdRegS6.bat Avid DS V7.X: C:\programfiles\Avid\ds_v7.x\regplugins6.bat
What is my System ID (SysID)?
The System ID uniquely identifies a particular computer. On Avid DS V7 and earlier this is the Dongle ID, which is the number printed on your dongle (usually in the form 8-XXXXXXXXXXXX). It can also be found by going to Help > About Avid DS in Avid DS. On Avid DS V8 and for all Avid DS RP licenses SysID is the MAC address of the ethernet adaptor. To find this do to Start>Programs>Accessories>Command Prompt. In the window type: ipconfig/all. The ethernet adapter physical address will be given in the form xx:yy:zz:aa:bb. If SpeedSix plug-ins are already installed you can also go to Start>Programs>SpeedSix>License ID to display the MAC address.
How do I install my license?
Your Raptors license file will usually be supplied by e-mail and has a .lic extension. Do not edit this file in any way, you just need to copy it to the SpeedSix license folder. On Windows platforms this can be found at: C:\ProgramFiles\SpeedSix\Licenses On Unix platforms this can be found at: /usr/local/SpeedSix/Licenses
Where can I find my Raptors license file?
On Windows platforms the Raptors license file can be found at: C:\Program
Files\SpeedSix\Licenses On Unix platforms it can be found at: /usr/local/SpeedSix/Licenses
How do I know when my temporary license expires?
To read the file open a suitable text editor (such as Wordpad on Windows platforms) and open the file from within the text editor. The license expiry date is noted in the file.
Are floating licenses available for Raptors?
All Raptors licenses for this platform are node-locked to the individual computer – floating licenses are not available.
Can I transfer my license?
License transfers are done on a case-by-case basis. Please contact support [at] genarts [dot] com
What host product and operating system versions are supported?
Avid DS 10.0 - 10.2; Windows XP/Vista/7 (32/64 bit).
Does Raptors support Avid products other than Avid DS?
Raptors plug-ins for Avid DS use the Avid DS plug in interface so are not compatible with other Avid products. Currently Raptors does not provide AVX plug-ins.
