If you have a support question that is not answered by the information below, please click here.
User Manuals:
Frequent questions:
How do I transfer my license?
To transfer your serial number to a new machine, first uninstall Tinder plug-ins from your old machine. During the uninstall, select the option to register that uninstall via the web. As long as the uninstall is successfully registered, you should then be able to install your serial number on the new machine. The license is cross-platform so you can transfer a serial number between Windows and Mac systems in this way. If you own a floating license or if uninstalling is not possible, please click here to request a license transfer.
Why do I get colored dots over the plug-ins outputs?
This usually indicates your free trial period has ended, or the expiration date of your serial number has been reached. Go to the "Help" dialog while using any plugin, and it should tell you when it expired. If you acquire and enter a new valid serial number, the results should return to normal. Otherwise, please review the following list.
- If the Ethernet (MAC) address of your computer has changed since you ran the installer or entered your serial number, you may get this watermark because the software thinks it is running on a different machine than the one that was licensed. If you are on Windows, make sure your Local Area Connection is enabled: go to Start -> Control Panel -> Network Connections, and right click on Local Area Connection. Running the Tinder installer again may also help with this. If you need to change your Ethernet ID, you should uninstall the plug-ins before it changes, and select the option to register that uninstall, so the serial number can then be reinstalled with the new Ethernet ID.
- If your license is lost when connecting to ISIS, Unity, or Interplay, please see the support item below to resolve this.
- Make sure you have run the Tinder installer on your machine, rather than cloning, ghosting, or copying files from another workstation. If you installed by copying, just re-run the installer.
- Make sure the date on your computer is correct.
- Make sure you are not just looking at old frames rendered with the watermark before you installed your license. Change any parameter to re-render the image, or delete the precomputed clip.
- If your serial number is only for a single box, make sure the plug-ins you are using are included in that box.
Why does Tinder become unlicensed when connecting to ISIS, Unity, or Interplay?
This happens because Tinder can not find the license. It can be resolved by following these steps.
- Uninstall the current version, and select the option to register the uninstall over the web. (Go to Start->All Programs->GenArts Tinder 4.4v2 for DS10->Uninstall Tinder for DS.)
- Disable all Ethernets except the built-in motherboard: go to the Network Connections Control Panel, and click right on each to see its properties and selectively disable.
- Download and install the most recent version, and reinstall your serial number.
- Re-enable the desired Ethernets. Always leave the built-in ethernet enabled, even if it's not connected to anything.
What host product and operating system versions are supported?
Avid DS 10.0 or greater. Windows XP/Vista/7 (32/64-bit).
How do I access the documentation?
Documentation for Tinder is normally installed on your machine along with the software and is available in HTML and PDF formats. It includes some general information about how to load and use plug-ins, and also includes a page for each effect with an example image, description of what each parameter does, and links to related effects.
You can access this documentation directly from your Avid workstation even if it is not connected to the Internet. On Windows go to Start -> Programs -> GenArtsTinder 4.4v2 for DS ->Tinder for DS Documentation -> Online Help (HTML) or (PDF).
A "Help" dialog is also provided when using a plugin, which gives information about that plugin currently being used.
How can I make Tinder plug-ins render even faster?
- Any increase in the number or speed of your computer's CPUs should speed up Tinder plug-ins. They do not use Avid boards or special hardware, but they will benefit from dual, quad, or even 8-CPU systems.
- Adding more RAM to your computer might also help, but if you have a recent standard Avid hardware configuration then you probably already have enough.
How can I delete precomputed clips?
If you use Tinder plug-ins without a license beyond the free trial period, rendered frames will have a protective watermark on them. If you later receive a license, you may need to re-render some precomputed clips that have been saved on your system.To delete your precomputed clips:
- On your Avid, go to Tools -> Media Tool
- Select "Precompute Clips" and pick the appropriate drives and projects.
- Select all the precompute clips that have the watermark on them. Be careful NOT to select any title or key media. Normally the clips to delete will be called something like sequencename,S3_EffectName. You can check which clips have the watermark by looking at the Frame or Script view.
- Once you have selected the appropriate clips, delete them by pressing Delete.
