Support for Tinder on Nuke

How do I transfer my license?

To transfer your serial number to a new machine, first uninstall Tinder plug-ins from your old machine. During the uninstall, select the option to register that uninstall via the web. As long as the uninstall is successfully registered, you should then be able to install your serial number on the new machine. The license is cross-platform so you can transfer a serial number between Windows and Mac systems in this way. If you own a floating license or if uninstalling is not possible, please click here to request a license transfer.

 

What host product and operating system versions are supported?

Nuke 4.0 - 5.1; Mac OS Intel 10.4-10.6 (32-bit), Windows XP/Vista/7 (32/64-bit) as applicable, Linux (32/64-bit) as applicable.

 

Why do my plug-ins output a watermark (colored dots)?

This usually indicates your free trial period has ended, or the expiration date of your license has been reached. Go to the "Help" dialog while using any plugin, and it should tell you when it expired. If you acquire and enter a new license, the results should return to normal. Otherwise, please review the following list.

• If you are using a free trial or a serial number license, make sure you have run the Tinder installer on your machine, rather than cloning, ghosting, or copying files from another workstation. If you installed by copying, just download and re-run the installer.
• Make sure the date on your computer is correct.
• If the Ethernet address of your computer has changed since you ran the installer, you may get this watermark. You can try re-installing Tinder plug-ins and see if that helps.
• If you have an RLM floating license, please see the list below.

 

My RLM floating license is not working. A watermark appears (colored dots).

• Check the status of your licenses using the RLM server's web interface. From the server machine go to http://localhost:5054 (RLM v5 http://localhost:9000) or from another machine use http://servername:5054 (RLM v5 http://localhost:9000) replacing servername as appropriate. See if any useful information is shown there. To reread the license file: on the left side of the main page select Reread/Restart Servers, and then on that page click on Reread Licenses.
• Make sure the Ethernet ID in your license correctly matches that of your license server machine. Run the following command on your license server machine to find the Ethernet ID that RLM is expecting:

On Windows: "\Program Files\GenArts\rlm\rlmutil.exe" rlmhostid ether
On Mac: "/Library/Application Support/genarts/rlm/rlmutil" rlmhostid ether
On Linux: /usr/genarts/rlm/rlmutil rlmhostid ether

• Then make sure the Ethernet ID in your server license file is equal to that. The Ethernet ID is just after the host name in the HOST line of the license. If they differ, please let us know the correct Ethernet ID so we can regenerate your license.
• Make sure the host name in your license files correctly matches that of your license server machine. Run the following command on your license server machine to find the host name that RLM is expecting:

On Windows: "\Program Files\GenArts\rlm\rlmutil.exe" rlmhostid host
On Mac: "/Library/Application Support/genarts/rlm/rlmutil" rlmhostid host
On Linux: /usr/genarts/rlm/rlmutil rlmhostid host

• Then make sure the host name in your client and server license files are equal to that. If they differ, either correct the name in the license files, or use the license server IP address instead.
• Make sure you can "ping" the server from the client using the host name specified in the license file. This ensures that the client can get the server's IP address from its host name, and that there is a working connection between them. If this doesn't work, you can try replacing the host name with the IP address of the license server in the license files.
• Check that the date on your computer is correct for both server and client.
• Make sure the port numbers used in your server and client license files are the same. The port number is shown after the host name and Ethernet ID in the HOST line of the license. You can change the port numbers without invalidating the license, but you will need to restart the license server after they are modified. Also make sure this port number doesn't conflict with other applications that might use the same port.

 

How do I access the documentation?

Documentation for Tinder plug-ins is normally installed on your machine along with the software and is available in HTML and PDF formats. It includes some general information about how to load and use plug-ins, and also includes a page for each effect with an example image, description of what each parameter does, and links to related effects.

On Windows: go to Start -> All Programs -> GenArts -> Tinder 2.2v2 for Nuke -> Online Help (HTML) or (PDF).
On Mac: go to the Applications/GenArtsTinder-ofx/Docs folder and double-click on the .pdf file.
On Linux: go to /usr/genarts/tinder-ofx/docs/.

A "Help" button is also available at the bottom of the plug-in parameters, which provides information about the plug-in, your license status, and links that bring up online documentation in your HTML browser.

 

Can I transfer my serial number to a new machine?

Yes. To do this, first uninstall Tinder plug-ins from your old machine. During the uninstall, select the option to register that uninstall via the web. As long as the uninstall is successfully registered, you should then be able to install your serial number on the new machine.

 

How can I uninstall Tinder plug-ins?

On Windows: go to Start-> All Programs -> GenArts -> Tinder 2.2v2 for Nuke -> Uninstall Tinder 2.2v2 for Nuke.
On Mac: go to the /Applications/TinderOFX folder and double click on Uninstall Tinder.
On Red Hat or similar Linux: become root, and type the shell command: /usr/genarts/tinder-ofx/uninstall.sh

 

Changing the format of an image sequence changes the position of any Viewer widgets if they have been left in their default position.

If you want a widget to appear in the default position again (for example, in the center of the frame), you need to move it there manually.

 

When using T_Distorto and T_Etch I get memory errors.

This is due to the fact that these plug-ins do not support tiles. The workaround is to give Nuke full access to memory and/or to avoid having several other applications running at the same time.