If you have a support question that is not answered by the information below, please click here.
User Manuals
Frequent Questions:
- How do I transfer my license?
- My serial number doesn't work. A watermark appears.
- What host product and operating system versions are supported?
- How do I access the documentation?
- How can I uninstall Tinder plug-ins?
How do I transfer my license?
To transfer your serial number to a new machine, first uninstall Tinder plug-ins from your old machine. During the uninstall, select the option to register that uninstall via the web. As long as the uninstall is successfully registered, you should then be able to install your serial number on the new machine. The license is cross-platform so you can transfer a serial number between Windows and Mac systems in this way. If you own a floating license or if uninstalling is not possible, please click here to request a license transfer.
My serial number doesn't work. A watermark appears.
- If your serial number has an expiration date, perhaps it has expired.
- Make sure you are using the most recent version of Tinder plug-ins. If necessary download and install the current version for Mac.
- Make sure the date on your computer is correct.
- If the Ethernet (MAC) address of your computer has changed since you ran the installer, you may get this watermark. Re-install Tinder plug-ins using the installer, then re-enter your serial number.
What host product and operating system versions are supported?
Shake v3.5 - 4.1; Mac OS Intel 10.4-10.6 (32/65-bit), Linux RH9 and Fedora Core 4
How do I access the documentation?
Documentation for Tinder plug-ins is normally installed on your machine along with the software and is available in HTML and PDF formats. It includes some general information about how to load and use plug-ins, and also includes a page for each effect with an example image, description of what each parameter does, and links to related effects.
You can access this documentation directly from your workstation even if it is not connected to the Internet. Go to: /Applications/GenArtsTinder-shake/Docs/Tinder_Shake.pdf
All Tinder plug-ins also include a "Help" button in their parameter page that will bring up the documentation in your HTML browser for the current plug-in in use.
How can I uninstall Tinder plug-ins?
On Mac: go to /Applications/GenArtsTinder-shake/config/ and double-click on Uninstall Tinder.
